Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Standard shipping typically takes 3-7 business days. Express options are available at checkout for faster delivery.

Can I track my order?
Yes, you will receive a tracking number via email once your order ships. Please allow 24 hours for tracking information to update.

Do you ship internationally?
Yes, we deliver to most countries. International delivery times vary by destination and may be subject to customs fees.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery. Items must be in original condition with all tags attached.

How do I initiate a return?
Please log into your account to access the returns portal. Select the items you wish to return and follow the instructions provided.

When will I receive my refund?
Refunds are processed within 5-10 business days after we receive your return. The timing may vary depending on your payment method.

Products & Quality

How do I choose the right tree size?
Each product page includes detailed specifications and size guides. We recommend checking these before ordering.

Are your trees pre-decorated?
Most trees come undecorated unless specified otherwise in the product description.

Payment & Pricing

What payment methods do you accept?
We accept all major credit cards, PayPal, and various regional payment methods depending on your location.

Why was my payment declined?
This may occur due to insufficient funds, incorrect card information, or your bank’s security measures.

Account Management

How do I reset my password?
Use the “Forgot Password” link on the login page to receive instructions via email.

Can I modify my order after placing it?
We process orders quickly, so changes may not be possible. Please contact us immediately if you need to modify an order.

Care & Maintenance

How should I store my tree?
Please refer to the care instructions included with your product. Specific recommendations vary by tree type.

What if my item arrives damaged?
Please contact our support team for assistance with damaged items outside the return window.

Company Information

Where are your products sourced from?
Our products are carefully selected from quality manufacturers worldwide.

Do you have physical stores?
We operate as an online retailer. Please check our website for current offers and promotions.