Returns Policy

Returns Eligibility
We accept returns within 30 days of delivery. Items must be in original condition with all packaging and tags intact. Proof of purchase is required.

How to Return
To initiate a return:

  1. Log in to your account
  2. Navigate to order history
  3. Select items for return
  4. Complete return request form
  5. Wait for confirmation email

Return Shipping

  • UK returns: Prepaid label available
  • International returns: Customer pays return shipping
  • Original shipping costs non-refundable
  • Tracked shipping recommended

Refund Processing

  • Refunds issued to original payment method
  • Processing time: 5-7 business days after we receive return
  • Bank processing may require additional 3-5 days
  • Store credit option available

Exchanges
We offer exchanges for:

  • Size exchanges (subject to availability)
  • Similar products (if in stock)
  • Processing time same as returns

Non-Returnable Items
Cannot return:

  • Final sale items
  • Used or damaged products
  • Products without original packaging
  • Seasonal items after holidays

Damaged or Defective Items
If your item arrives damaged:

  • Contact us within 48 hours of delivery
  • Provide photos of damage
  • Free return shipping provided
  • Replacement or full refund offered

International Returns

  • Customer pays return shipping
  • Customs fees non-refundable
  • Refund in original currency
  • Additional processing time required

Return Status
Check your:

  • Account dashboard for updates
  • Email for confirmation messages
  • Tracking number for shipment status

Holiday Returns
Extended return period for holiday items:

  • Purchases made November 1 – December 24
  • Eligible for return until January 31
  • Standard return conditions apply

Store Credit

  • Issued immediately upon return approval
  • Valid for 12 months from issue date
  • No cash value
  • Combineable with future promotions

Final Sale Items
Clearly marked as:

  • “Final sale”
  • “Non-returnable”
  • “All sales final”
  • No exceptions possible

Return Conditions
Items must not show:

  • Signs of use or wear
  • Damage from customer handling
  • Missing parts or accessories
  • Alterations or modifications

Last Updated: [Date]